USH Guest Cancellation Policy
Last Updated: February 9, 2020
This Guest Cancellation Policy outlines the charges and refunds for Guests when an unconfirmed Match (Homestay Application) or confirmed Match is cancelled by the Guest. A reservation can be cancelled by emailing [email protected]. USH will use reasonable efforts to resolve any dispute or problem between a Guest and a Host, and USH reserves the right to modify the amounts a Guest is required to pay based on specific circumstances. USH has the final decision on all disputes, problems, charges and refunds, and USH's decision will be binding on the Guest. If you have any comments or questions about this Guest Cancellation Policy, feel free to contact us via email at [email protected].
|
Homestay Application |
Guest
Cancels |
Application |
Security |
Homestay
/ Housing |
|
Homestay Not Confirmed |
Guest cancels Homestay Application before confirmation by Host, but the search has been started |
No refund |
No Refund |
No charge |
|
Homestay Confirmed |
Guest cancels Booking 17 days or more before move in |
No Refund |
No Refund |
100% Refund** |
|
Homestay Confirmed |
Guest cancels Booking between 16 and 11 days before move in |
No Refund |
No Refund |
Guest pays for 2 weeks** |
|
Homestay Confirmed |
Guest cancels Booking 10 days or less before move in, including no show |
No Refund |
No Refund |
Guest pays for 4 weeks** |
|
Homestay Application |
Guest
Cancels |
Application |
Security Deposit |
Homestay
/ Housing |
|
Homestay Confirmed |
Within Trial Period – 5 days following move in date - at least 15 days written notice is required |
No Refund |
No Refund |
Guest pays for 15 days minimum charge, plus the days Guest stays past 15 days; excess fee paid will be refunded** |
|
Confirmed |
After 5 days Trial Period - at least 30 days written notice is required |
No Refund |
No Refund |
Guest pays for 30 days minimum charge, plus the days Guest stays past 30 days; excess fee paid will be refunded** |
** Except merchant fee. Refund amounts will be refunded to Guest, if not used as a credit for another Booking.
** Cancellation fee will apply. Booking.
Note: In case the payment was received via wire transfer, the refund amount will be deducted for the Wire Transfer Fee of $55.