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Guest Cancellation Policy

USH Guest Cancellation Policy

Last Updated: February 9, 2020

This Guest Cancellation Policy outlines the charges and refunds for Guests when an unconfirmed Match (Homestay Application) or confirmed Match is cancelled by the Guest.  A reservation can be cancelled by emailing [email protected]. USH will use reasonable efforts to resolve any dispute or problem between a Guest and a Host, and USH reserves the right to modify the amounts a Guest is required to pay based on specific circumstances. USH has the final decision on all disputes, problems, charges and refunds, and USH's decision will be binding on the Guest. If you have any comments or questions about this Guest Cancellation Policy, feel free to contact us via email at [email protected].

 

Homestay Application

Guest Cancels
(Before Move in)

Application
Fee

Security
Deposit

Homestay / Housing
Fee

Homestay Not Confirmed

Guest cancels Homestay Application before confirmation by Host, but the search has been started

No refund

No Refund

No charge

Homestay Confirmed

Guest cancels Booking 17 days or more before move in

No Refund

No Refund

100% Refund**

Homestay Confirmed

Guest cancels Booking between 16 and 11 days before move in 

No Refund

No Refund

Guest pays for 2 weeks**

Homestay Confirmed

Guest cancels Booking 10 days or less before move in, including no show

No Refund

No Refund

Guest pays for 4 weeks**

 

Homestay Application

Guest Cancels
(After Move in)

Application
Fee

Security Deposit

Homestay / Housing
Fee

Homestay Confirmed

Within Trial Period – 5 days following move in date - at least 15 days written notice is required

No Refund

No Refund

Guest pays for 15 days minimum charge, plus the days Guest stays past 15 days; excess fee paid will be refunded**

Confirmed

After 5 days Trial Period - at least 30 days written notice is required

No Refund

No Refund

Guest pays for 30 days minimum charge, plus the days Guest stays past 30 days; excess fee paid will be refunded**

** Except merchant fee. Refund amounts will be refunded to Guest, if not used as a credit for another Booking.

** Cancellation fee will apply. Booking.